Helpdesk PC mask

Our Helpdesk can be contacted on +31 499 379889. The line is open from 09:00 to 17:00 on business days. You can also send an e-mail to

When contacting the Helpdesk by email, please provide the following information:
  • Customer name;
  • Customer Sold-To ID;
  • Application and version (such as Robcad version 8 for example);
  • Operating System and version (such as Windows XP SP2 for example);
  • Detailed description of the problem and possibly screenshots of the error;
  • Data that will enable us to replicate the problem.

Helpdesk form

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Sorry but we could not find your Sold-to /ID Install number in our system. This can be because of:
- Wrong spelling
- Your Sold-to /ID Install number is not yet in our database so please send us an email with your Sold-to /ID Install number and problem description.

To find release for all products: Siemens PLM Software program - Help - About